Terms of service

Terms of Service

Effective Date: 28th January 2025

Welcome to Bully Snacks ("we," "us," "our"). By accessing or using our website (https://bullysnacks.co.uk) and placing orders with us, you agree to comply with and be bound by these Terms of Service ("Terms"). Please read these Terms carefully before placing an order. If you do not agree with these Terms, you should not use our website or purchase our products.

1. General Information

1.1 Company Details: Bully Snacks Ltd is a company registered in the United Kingdom. For any queries, you can contact us at hello@bullysnacks.co.uk.

1.2 Amendments: We reserve the right to update these Terms at any time. Changes will take effect once posted on this page. Continued use of our website constitutes your acceptance of any updated Terms.

1.3 Applicable Law: These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

2. Ordering

2.1 Eligibility: By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

2.2 Order Process:

  • After placing an order, you will receive an email confirming receipt of your order.
  • A contract is formed when we dispatch your order.

2.3 Availability: All products are subject to availability. If a product is out of stock, we will inform you promptly and offer an alternative, a backorder option, or a full refund.

2.4 Accuracy of Information: You are responsible for providing accurate details when placing an order. We are not liable for delays or errors caused by incorrect information provided by you.

3. Pricing and Payment

3.1 Prices:

  • All prices are in GBP (£) and include VAT (where applicable).
  • We reserve the right to change prices at any time without prior notice, but changes will not affect confirmed orders.

3.2 Payment Methods: We accept the payment methods displayed on our website at checkout. Payments must be made in full before your order is dispatched.

3.3 Discount Codes and Promotions: Discount codes are valid only for the period specified and are subject to their own terms. They cannot be applied retrospectively or combined unless explicitly stated.

4. Delivery

4.1 Delivery Services:

  • We deliver to addresses within the UK only.
  • Delivery times are estimates and not guaranteed.

4.2 Delivery Charges: Charges for delivery will be displayed at checkout and may vary depending on the delivery method selected.

4.3 Risk of Loss: Risk of loss or damage to the products passes to you upon delivery. If the package arrives damaged, please notify us within 48 hours.

5. Returns and Cancellations

5.1 Consumer Rights (Consumer Orders):

  • Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your products. Certain exclusions apply (e.g., perishable goods).
  • To cancel, email us at hello@bullysnacks.co.uk with your order details.

5.2 Trade Orders:

  • Orders placed by trade customers are non-refundable unless the goods are defective or incorrectly supplied.

5.3 Returns Process:

  • Products must be returned in their original condition and packaging.
  • Refunds will be processed within 14 days of receiving the returned goods.

5.4 Faulty or Incorrect Goods:

  • If your order is faulty or incorrect, notify us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.

6. Trade Terms

6.1 Trade Account Eligibility: To open a trade account, you must provide valid business credentials and agree to our trade-specific terms.

6.2 Minimum Order Value: We may impose a minimum order value for trade accounts. This will be communicated at account setup.

6.3 Payment Terms:

  • For approved trade accounts, payment terms will be specified in your account agreement.
  • Late payments may incur interest at the statutory rate.

6.4 Title and Risk:

  • Ownership of goods passes to you only after full payment is received.
  • Risk of loss passes to you upon delivery.

7. Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is the intellectual property of Bully Snacks Ltd. You may not copy, distribute, or use our content without prior written consent.

8. Limitation of Liability

8.1 To the fullest extent permitted by law, we are not liable for:

  • Any indirect, incidental, or consequential loss arising from your use of our website or products.
  • Delays or failures due to events outside our control (e.g., strikes, natural disasters).

8.2 Our total liability to you for any claim shall not exceed the value of the order giving rise to the claim.

9. Data Protection

Your personal data is handled in accordance with our Privacy Policy, available here.

10. Termination

We reserve the right to terminate your access to our website or cancel orders at our discretion, including for breach of these Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at hello@bullysnacks.co.uk.

Thank you for choosing Bully Snacks. We look forward to serving you!